1. School fee is considered as cleared and student/parent access provided only after an official receipt is issued by the school
2. Issue of official receipt is dependent on mode of fee payment opted by the parent:
a) If the mode of payment is cash deposit into the school bank account, the parent must provide all mandatory details like name and GR No. of the student, ensure that details are correctly entered within the remarks section of the cash deposit machine or provide these details to the bank teller. It is required that parents email a screen shot of the cash deposit slip to onlinefees@ihsdubai.org along with name and GR No, where provision of entry of details is not possible in ATM. Please allow a maximum of 3 working days for issue of the receipt, provided all relevant details required are shared and accurate.
b) If your mode of payment is bank transfer (net banking), the parent must provide all mandatory details like name, GR No. of the student, bank account holder name from which transfer is made, date of transaction and amount of transaction. It is recommended that parents email a screen shot of the bank transfer initiated to onlinefees@ihsdubai.orgalong with name and GR No. Please allow a maximum of 3 working days for issue of the receipt, provided all relevant details required are shared and accurate.
c) If the mode of payment is via a standing instruction on a credit card issued by a bank (such as ADCB), your bank needs to send relevant details including the name and GR No. of the student and amount paid. The school cannot commit on any turn around time for issue of receipt unless the bank sends all the correct details to the school. This is irrespective of whether your account has been debited or not. While the school team will follow up with the bank to send all relevant details, you may also check with your bank whether they have sent all your details to the school to allow is to verify the fee credit received specifically is towards your fees. The school will not be responsible for any delays from the bank’s side.
d) If payment is made through the school portal (online), please allow a maximum of 3 working days for issue of the receipt
Please note that all timelines given above are true of normal periods but may vary during peak periods especially during the beginning of the new academic year and subsequent semester openings.
We request parents to ensure fees are paid well in time to avoid rush and stress before the opening of the new academic year and other peak periods. We seek your patience, cooperation and support in this matter.